Chatbots unilateral natural speech and sustain a dialog with humans via text and voice channels. The communication can run on various platforms: web, messengers, social media, mobile apps, and others. Chatbot solutions:• Available 24/7 365 days a year• Expenses optimization • Contact center workload decrease• Growth in sales• Customer loyalty boost • Customer preferences research and analysis The platform facilitating communication is designed to support high workload and industrial-size operations (supports up to 1 million virtual consultants and 500 simultaneous inquiries). The system easily integrates into CRM, ERP, web API and any customer systems.