Naumen Service Desk is a software product that is designed to automate IT and service management processes in enterprises. Applying the Naumen Service Desk, it is possible to implement a service management model in IT departments and other internal services, as well as take full advantage of the service approach when providing services to company’s customers. Naumen Service Desk is the leading Russian solution in the ITSM automation market: over 500 projects have been accomplished on the basis of the product.