3i TouchPoint Analytics
3i Touchpoint Analytics is a cloud platform for automated analysis of verbal communications between employees and customers. The platform provides continuous automatic monitoring of employee compliance with established standards or scripts of service in the course of verbal interactions with customers – at the cash desk or reception, in the shop, in the contact center, etc. Using 3i Touchpoint Analytics improves the quality of service, increases customer satisfaction, loyalty and sales, reduces churn. Analysis of the client’s speech improves customer experience management, allows identifying the main reasons of dissatisfaction, and timely respond to the emerged problem situations. The solution designed for continuous automatic control of employees in the course of verbal interactions with customers. TouchPoint using in all fields where there is a verbal contact between the employee and the client and there are standards of customer service: Retail, Banks, HoReCa; Service sector.